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4

Days

40+

BRANDS

50+

SESSIONS

70,000+

ATTENDEES

Customer. Employee. Product. Brand.
The four core experiences, illuminated by the visionaries who’ve mastered them.

patagonia

The Patagonia Playbook for CX Success

ELLEN NEEDHAM | HEAD OF OMNICHANNEL INSIGHTS

Twitter

Best Practices For Creating Rich, Personalized Conversations At Scale On Twitter

JEFF LESSER | TWITTER BUSINESS MESSAGING LEADER

McKinsey & Company

Leveraging Journey Analytics To Deliver Superior Customer Experiences

MAXENCE VANCAUENBERGHE | VP JOURNEY ANALYTICS

Universal

Developing An Agile Research Machine

Nuria Ramsay Colon | Senior Manager, Consumer Insights & Analysis

Whole Foods

Survey Results: It’s Not All About Sexy Data Visualizations

SARA BROTHERS | SENIOR ANALYST, TEAM MEMBER INSIGHTS

Salesforce

5 Steps to Build & Maintain an Engaging Culture

L. DAVID KINGSLEY | VP, GLOBAL HR STRATEGY AND OPERATIONS

Asset 1

High Growth, High Impact: Maintaining Company Culture When Scaling Beyond the Start-Up Stage

SUSAN LEE | HEAD OF PEOPLE, WARBY PARKER

Deloitte

Leadership Development: The Move to More Rigorous, Structured, and Scientific Approaches

ANTHONY ABBATIELLO | GLOBAL LEAD

Linked In

5 Hiring and Onboarding Practices That Create Engaged Employees

NATHAN TANNER | HR PARTNER

Career Builder

Inside the Mind of the Modern Job Seeker

KASSANDRA BARNES | PRODUCT MARKETING AND RESEARCH

brainjuicer

The 3 F’s of Modern Millennial Marketing: Applying Behavioral Science to Profitable Brand Growth

JOHN KEARON | CEO

facebook

The Promises and Pitfalls of Pop-up Surveys: Data Qualtiry in Online Micro Intercept Surveys

CURTISS COBB | GROWTH POPULATION AND SURVEY SCIENCES MANAGER

TNS

Market Researching the Moments that Matter Most

WILL GOODHAND | DIRECTOR OF INNOVATION, TNS UK

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